Last updated: June 2025
1. Overview
At Digital Premium Service, we stand behind the quality of our services and digital products. This Refund Policy outlines the conditions under which refunds may be issued, and sets clear expectations for both service orders and digital product purchases.
Please read this policy carefully before completing your purchase.
2. Services
2.1 How Service Purchases Work
When you purchase a service (such as Website Development, SEO Setup, Logo & Branding, or Monthly Maintenance), our checkout process requires an upfront payment. This payment serves to confirm genuine interest before our team invests time preparing for your project.
After payment:
- You will receive an instant confirmation email with your order summary and our team contact details
- A member of our team will personally reach out within 2 business days to discuss your requirements and next steps
- Project work begins only after this initial consultation and agreement on scope
2.2 Refund Window — Services
Because services require our team to begin preparation and planning upon order confirmation, the following refund terms apply:
| Scenario | Refund Eligibility |
|---|---|
| Request submitted before our team has made contact | Full refund |
| Request submitted after initial team contact but before any work begins | Full refund, at our discretion |
| Request submitted after project work has commenced | Partial refund based on work completed |
| Project delivered in full and accepted | No refund |
To request a refund for a service, contact us as soon as possible with your order details. The sooner you reach out, the more straightforward the process.
2.3 Service Dissatisfaction
If you are unhappy with the quality of a delivered service, please contact us first. We are committed to resolving issues through revision rounds and corrections before any refund is considered. Our goal is your satisfaction.
3. Digital Products
3.1 How Digital Product Purchases Work
Digital products (downloadable files) are delivered instantly via email after payment is confirmed. A download link is provided, valid for 7 days from the time of purchase.
3.2 Refund Policy — Digital Products
Due to the instant and irrevocable nature of digital file delivery, all digital product sales are final and we do not offer refunds once a download link has been issued, except in the following circumstances:
- The file is corrupted or unreadable — we will re-deliver a working file or issue a full refund
- The product is materially different from its description — we will issue a full refund upon review
- A technical error caused a duplicate charge — we will refund the duplicate payment immediately
If you experience any issue with your digital product, contact us within 7 days of purchase with your order details and a description of the problem.
4. How to Request a Refund
To request a refund, please contact us by:
Email: support@digitalpremiumservice.com
Please include the following in your message:
- Your order number or the email address used at checkout
- The item(s) you purchased
- The reason for your refund request
We aim to respond to all refund requests within 2 business days.
5. Refund Processing
Approved refunds will be processed to the original payment method. Processing times vary depending on your bank or payment provider, but typically take 5–10 business days to appear in your account after approval.
6. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind after project work has commenced on a service order
- Failure to respond to our team's outreach within a reasonable timeframe, causing project delays
- Digital products where the download link has been accessed and the file was delivered as described
- Purchases made in violation of our Terms and Conditions
7. Contact Us
If you have questions about this policy or your order, please don't hesitate to reach out:
Email: support@digitalpremiumservice.com
Website: digitalpremiumservice.com
Our team is happy to help and we'll do our best to resolve any concerns fairly and promptly.