Last updated: June 2025
1. Introduction
Welcome to Digital Premium Service ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or ake a purchase from our store.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
2.1 Information You Provide Directly
When you place an order or interact with our store, we may collect:
- Email address — required to process your order and send confirmation emails
- Name — if provided during checkout
- Payment information — processed securely through our payment gateway; we do not store full card details on our servers
- Order details — services or digital products purchased, amounts, and timestamps
- Communications — any messages you send us via email or contact channels
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Usage data — pages visited, time spent, links clicked
- Device information — browser type, operating system, screen resolution
- IP address — for security, fraud prevention, and analytics
- Cookies and similar technologies — see Section 6 below
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your order — including sending instant order confirmation emails and download links for digital products
- Contact you about your service order — our team will reach out within 2 business days to discuss project requirements and next steps
- Send transactional emails — order confirmations, delivery links, support responses
- Improve our website and services — analysing usage patterns to enhance user experience
- Prevent fraud and ensure security — verifying genuine customer intent before investing team resources
- Comply with legal obligations — responding to lawful requests and regulatory requirements
We do not use your information for unsolicited marketing without your consent.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- Payment processors — your payment details are handled by our secure payment gateway provider (e.g. Stripe) under their own privacy policies
- Email service providers — used solely to deliver transactional and order-related emails
- Internal team members — for the purpose of fulfilling your service order
- Legal requirements — if required by law, court order, or governmental authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice
5. Data Retention
We retain your personal data for as long as reasonably necessary to:
- Fulfill your order and support ongoing projects
- Comply with our legal and tax obligations
- Resolve disputes and enforce agreements
Order records are generally retained for a minimum of 7 years for accounting and compliance purposes. You may request deletion of your data at any time, subject to any legal retention requirements.
6. Cookies
Our website may use cookies and similar tracking technologies to:
- Remember your preferences and session
- Analyse website traffic and performance
- Support secure checkout functionality
You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our store.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure HTTPS connections across our website
- Encrypted payment processing through our payment gateway
- Restricted access to order data within our team
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Object to certain types of processing
- Data portability — receive a copy of your data in a structured format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 10.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@digitalpremiumservice.com
Website: digitalpremiumservice.com
We will respond to your enquiry within a reasonable timeframe.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.